Policies and terms

Privacy policy.

The data will be collected by TRAVEL TECHNOLOGIES S.L. (hereinafter ELO)

Postal address: C/ TEIXUGUEIRAS 11 PORTAL 6-7A 36212. Vigo, Pontevedra.

Email address: admin@elo.travel.

Phone: 986 932 701.

VAT number: B-05453022.

Commercial details: Commercial Registry dated 05/05/2021, volume 3052, folio 115, sheet PO-68297.

1. Who is the controller of your data?

ELO will be the controller of the personal data provided through this Website, as well as data provided by telephone, through any of our paper forms, data obtained as a result of the relationship you maintain with us, and data derived from your browsing and purchasing habits.

2. For what purpose do we process your personal data?

We ask for your email address and telephone number so that we can contact you and properly perform the services contracted. You may also be asked for the following information: first name, last name, address and details of the payment method.

If you subscribe, we will use your email address to send you news and occasional offers about products and services.

Links: In order to provide more appropriate advertising to our users and improve our offers, ELO may store information about how you interact with links appearing on our Website or in our notifications, by redirecting clicks or by other means.

The data you provide for managing and completing your purchase by bank card or PayPal are transmitted directly, without passing through our systems or any filter, to the online payment systems provided by the relevant payment service, and will be processed in accordance with its own privacy policy. Card details given by telephone to make a payment will not be stored in any of our systems.

The collection of information also allows us to offer the services and features described in this Privacy Policy and in the Terms of Use.

3. How long will we keep your data?

Both the personal data provided and the data obtained from your browsing and purchasing habits, as well as the commercial profile obtained, will be kept until you request their deletion.

4. To which recipients will your data be disclosed?

ELO will not disclose personal data without the express consent of their owners; however, we may disclose the personal data you provide to us to our suppliers and business partners acting on our behalf in order to perform a contract with the user or to communicate with you when you sign up for a service.

We may also disclose to third parties the personal data we collect about you in order to provide information, when required by law, in connection with security-related or law-enforcement investigations, to comply with legal provisions or judicial and police orders or proceedings, to protect the property rights of ELO, subscribers and services, to investigate, prevent or take action regarding unlawful activities, suspected fraud, situations involving potential threats to the safety of any person, breaches of ELO's Terms of Service, or in any other manner permitted by law.

5. What are your rights when you provide us with your data?

Any person has the right to obtain confirmation as to whether or not ELO is processing personal data concerning them.

Data subjects also have the right to access their personal data and to request the rectification of inaccurate data or, where appropriate, their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

In certain circumstances, data subjects may request the restriction of the processing of their data, in which case we will only keep them for the exercise or defence of claims.

In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. ELO will stop processing the data, except for compelling legitimate grounds, or the exercise or defence of potential claims.

Data subjects also have the right to receive, in a structured, commonly used and machine-readable format, the personal data concerning them that they have provided to us, and to transmit them to another controller.

Data subjects may exercise these rights and revoke any consent given at any time by written request to ELO using the telephone number and/or email address indicated at the top of this page. In this regard, we inform you that model forms for exercising these rights are available on the website of the Spanish Data Protection Agency.

Where data subjects consider it appropriate, they may lodge a complaint with the Spanish Data Protection Agency, particularly when they consider that we have not properly satisfied the exercise of their rights. Such complaint may be submitted to that authority through the different options offered by the Spanish Data Protection Agency's electronic office.

6. Minors

The services offered are intended for persons with legal capacity to contract. Those who do not meet these requirements must refrain from submitting their personal data. However, they may do so through their parents, guardians or legal representatives.

7. Confidentiality and professional secrecy

The data collected in all private communications will be treated with absolute confidentiality, and we undertake to keep them and adopt the necessary measures to prevent their alteration, loss, processing or unauthorised access, in accordance with the Regulation on Security Measures for Files containing personal data.

8. Access / Modification of personal data

If you wish, we will inform you at any time whether any personal data about you or your pseudonym are stored and what they are.

The rights of access, rectification, cancellation and objection may be exercised by the user, or by their representative, by written request addressed to soporte@elo.travel.

9. Revocation / Cancellation of the account

At any time you may revoke, with immediate effect, your consent to the storage and processing of your personal data by writing to soporte@elo.travel or by post to C/ TEIXUGUEIRAS 11 PORTAL 6-7 A, 36212 Vigo.

10. Changes to the data privacy policy

If this data protection and security policy is modified, we will publish any update on our websites. All updates will be effective immediately upon publication, in order to adapt to legislative or case-law developments, as well as those that may arise from existing codes of conduct in this area, or from strategic corporate decisions.